Frequently Asked Questions
Discover everything you need to know about our luxury headwear and accessories.
How do I care for my Helen Kaminski raffia hat?
Raffia is a natural fiber that can be spot cleaned with a soft, damp cloth and mild detergent. Avoid saturating the fiber with water and store your hat in a cool, dry place away from direct sunlight to maintain its shape and color.
What is your return policy?
We offer returns on full-priced items within 30 days of purchase, provided they are in original, unworn condition with all tags attached. Please note that for hygiene reasons, certain items may be final sale.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately 1cm above your ears using a soft measuring tape. Compare your measurement to our size guide found on each product page.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines vary by region and will be calculated at checkout.
Can my raffia bag be repaired?
While we do not offer an in-house repair service, we provide guidance on how to maintain your item. Because raffia is a natural resin-based fiber, small frays can often be tucked back into the weave.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay for eligible orders.